Returns & Refunds

We really want you to love your purchase!

If you are not completely satisfied with you item, please contact us within 30 days of delivery to organize a return and refund.

Items that cannot be returned are: Custom and Made to Order Furniture, Gift cards, Sale items, Downloadable software products and any items that are damaged or missing parts.

Because our products are handcrafted and many pieces are one of a kind, we can't always offer an exchange.

If your return is approved, we will refund the original purchase and shipping cost, but any return shipping is on you.


We're here to help! If you have any questions or queries please contact us on:

Send your returns to:

An Inside Story
Unit 1
20 Forests Road
Nelson 7011
New Zealand


A full Returns & Refunds policy is on our check out page.